Terms & Conditions

1. Acceptance of Terms

By using the VisitKedah platform (hereinafter referred to as "the Platform", "we", "us", or "our"), you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, please do not use our platform.

By using VisitKedah, you agree that:

You will never sue, bring us to court, or take any legal action against VisitKedah, its owners, employees, or affiliates for any matter arising from your use of our platform.

These terms constitute a legally binding agreement between you and VisitKedah. We reserve the right to update these terms at any time without prior notice. Your continued use of the platform constitutes acceptance of any changes.

2. Platform Description

VisitKedah is an online platform that connects tourists with accommodation providers, tour operators, and transport services in Kedah, Malaysia. Our platform facilitates:

Booking of accommodations (hotels, resorts, homestays, chalets)
Booking of tour packages and activities
Booking of transport services (car rentals, vans, buses, boats)
Payment processing and booking management

Important: VisitKedah acts as an intermediary platform only. We do not own, operate, or control any of the services listed on our platform.

3. User Accounts

Account Security: You are responsible for maintaining the confidentiality of your account credentials (username and password).
Account Activity: You are solely responsible for all activities that occur under your account.
Information Accuracy: You agree to provide accurate, complete, and up-to-date information when creating your account.
Single Account: You agree not to create multiple accounts for the purpose of bypassing any platform restrictions.

⚠️ Security Warning: VisitKedah will never ask for your password. If you disclose your password to any third party or fall victim to phishing attempts, you are solely responsible for any resulting losses. Always verify that you are on our official website (visitkedah.my) before entering any credentials.

4. Bookings & Payments

Booking Confirmation: A booking is confirmed only when you receive a confirmation email or notification from VisitKedah.
Payment Processing: All payments are processed through our secure payment gateway. We accept various payment methods including online banking, credit/debit cards, and e-wallets.
Pay Later Option: Some bookings may be eligible for our "Pay Later" option, where you can request confirmation before making payment.
Third-Party Payments: You agree to never make payments directly to vendors outside of our platform. Any payments made to third parties are at your own risk.
Booking Cancellation: Cancellation policies vary by vendor. Please check the specific cancellation policy for each booking.

                ⚠️ Important: VisitKedah is not responsible for any losses resulting from:
                Payments made to third parties outside our platform
Disclosure of your password or account credentials
Hacking, phishing, or any unauthorized access to your account
Mistakes made by users when entering payment information

            

5. Vendor Responsibilities

Service Delivery: Vendors are solely responsible for delivering the services as described on their listings.
Accuracy: Vendors must provide accurate information about their services, including pricing, availability, and amenities.
Compliance: Vendors must comply with all applicable laws, regulations, and licensing requirements.
Communication: Vendors are responsible for communicating with customers regarding their bookings.

Note: VisitKedah is not responsible for the quality, safety, or legality of services provided by vendors.

6. User Responsibilities

Accurate Information: You agree to provide accurate information when making bookings.
Compliance: You agree to comply with all rules and policies of the vendors you book with.
Respectful Conduct: You agree to treat vendors and their staff with respect.
Reviews: You agree to provide honest and constructive reviews based on your actual experience.
Age Requirement: You must be at least 18 years old to make bookings on our platform.

7. Liability & Disclaimer

🚫 Limitation of Liability:

To the fullest extent permitted by law, VisitKedah, its owners, employees, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to:

Loss of data or information
Financial losses due to third-party fraud
Losses resulting from account compromise
Service interruptions or platform downtime
Any actions or omissions of vendors

📌 No Legal Action:

By using our platform, you agree that you will never sue, bring legal proceedings, or take any legal action against VisitKedah, its owners, directors, employees, or affiliates for any matter arising from your use of our platform. Any disputes shall be resolved through negotiation or mediation, and only as a last resort through the courts of Malaysia.

🔒 Security Disclaimer:

While we implement industry-standard security measures, VisitKedah is not responsible for:

Hacking, data breaches, or unauthorized access to our systems
Losses resulting from user negligence (e.g., sharing passwords)
Payments made by users to any third party not authorized by VisitKedah
Errors or mistakes made by users during the booking or payment process

8. Refund Policy

VisitKedah processes refunds in accordance with our refund policy. Please read carefully:

8.1 Eligibility for Refunds

Booking Cancellation: You may be eligible for a refund if you cancel a booking within the vendor's cancellation window.
Service Not Delivered: If a vendor fails to deliver the service as described, you may be eligible for a full refund.
Duplicate Payment: If you accidentally make a duplicate payment, you will be refunded the extra amount.
Technical Issues: If you were charged due to a technical error on our platform, you will receive a full refund.

8.2 Non-Refundable Situations

Change of Mind: If you simply change your mind after booking, refunds may not be available.
No-Show: If you fail to show up for your booking without prior cancellation.
User Error: If you provide incorrect information that prevents service delivery.
Third-Party Payments: If you make payments outside our platform, we cannot process refunds.
Force Majeure: Refunds for cancellations due to natural disasters, government restrictions, or other uncontrollable events are at the vendor's discretion.

8.3 Refund Process

Request Submission: Submit your refund request through our contact form or by emailing support@visitkedah.my.
Review Period: We will review your request within 5-7 business days.
Processing Time: Approved refunds will be processed within 5-10 business days.
Refund Method: Refunds will be issued using the same payment method used for the original transaction.

💡 Refund Tip:

To ensure a smooth refund process, always:
• Keep your booking confirmation number
• Provide clear explanation of your issue
• Submit your request within the refund window
• Include any supporting documentation (screenshots, receipts)

9. Termination

By User: You may terminate your account at any time by contacting us.
By VisitKedah: We reserve the right to suspend or terminate your account if you violate these terms, engage in fraudulent activity, or misuse our platform.
Effect of Termination: Upon termination, you will lose access to your account and any pending bookings may be cancelled.
Outstanding Payments: Termination does not relieve you of any outstanding payment obligations.

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

11. Contact Us

If you have any questions about these terms and conditions, please contact us:

Email: support@visitkedah.my
Phone: +604-123 4567
Address: Jalan Sultanah, 05000 Alor Setar, Kedah, Malaysia

We strive to respond to all inquiries within 24-48 hours.

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